EYZFLOW / DOCUMENTATION
Docs
Guides for every part of EYZFlow, from your first stream to subtitles, storefronts and delivery.
Frequently asked questionsAccessibility and language projects
10 guides- Review and approve subtitlesUse subtitle review to check an automatically created or edited subtitle track, record cue-level decisions, and give editors clear feedback. Approve or flag cues Open the project from Projects and…
- Review and edit subtitles in a projectUse the subtitle workspace to review a track cue by cue, edit text and timing, check subtitle-rule warnings, and export the current cues as an SRT file. Open a project from Projects; a new project…
- Create and manage closed captions (CC)Closed captions (CC) are caption tracks that include timed sound cues alongside dialogue. In EYZFlow, you create them in subtitle or transcription projects, with one caption track for each selected…
- Subtitle projects: manage, review, and export tracksSubtitle projects contain one video and timed subtitle or closed-caption tracks. You can find them in the Projects list, where projects are shown with their type, duration, activity, creator, and…
- Create and review an audio description projectAn audio description project creates spoken narration that explains what is happening on screen for blind and low-vision viewers. EYZFlow analyses your video, generates a narration script that fits…
- Create and use an HoH Audio projectAn HoH Audio project creates a clearer-dialogue mix of a video's soundtrack for hard-of-hearing audiences. EYZFlow separates voices from the rest of the sound and remixes them to make the dialogue…
- Create a subtitles, transcription, HoH Audio, or Audio Description projectEYZFlow’s Projects area lets you create one of four project types from a single video: subtitles, a full transcription, a hard-of-hearing (HoH) audio mix, or an audio description narration. The…
- Choose languages for subtitles, transcripts, and closed captionsEYZFlow Sign supports 29 languages for subtitles, transcription, and closed captions. Any of these languages can be used as the spoken language in a video, a subtitle target language, or a…
- Subtitle rule sets: create, choose, and manage subtitle limitsSubtitle rule sets define the limits used to create and review subtitles, including line length, number of lines, reading speed, on-screen duration, gaps between subtitles, and frame rate. Each new…
- Import and export subtitle filesUse supported subtitle formats to bring existing captions into a stream or download subtitles from a project or stream. Import subtitles to a stream You can import SRT, WebVTT, TTML, iTT, or DFXP…
Billing and subscriptions
1 guideBridge file exchange
3 guides- Getting started with BridgeBridge is a secure workspace for sharing files with licensors and collaborators. From Bridge, you can receive uploads, inspect files, message the sender, copy files into catalogue media assets, and…
- Bridge upload links: request files from partnersUse a Bridge upload link to collect files from anyone, including people who do not have a Bridge account. Files sent through the link land in the Bridge account and target folder you choose. Anyone…
- Manage collaborators and Bridge workspacesCollaborators are outside companies or people your organisation works with, such as post houses, designers, and studios. Create a collaborator profile to store contact information, then use Bridge to…
CMS and catalogues
4 guides- Manage storefront content: feeds, promos, pages, menus, and formsUse the Content area to manage what your storefronts show around your titles. You can create curated feeds, promotional slides, landing-page blocks, content pages, navigation menus, and forms. These…
- Manage artworksArtworks are the images used by your titles, including box art, covers, hero images, posters, title images, backgrounds, text images and carousel hero images. You can manage them in the…
- Manage shared library metadataUse the Library in the sidebar to manage shared lists that titles can reuse: people, companies, genres, awards, and festivals. Each item is stored once and can be linked to multiple titles. Your plan…
- Catalogues: create, manage, and publish titlesCatalogues are the foundation for managing films, series, seasons, and episodes. A catalogue can include metadata, people, artwork, translations, and age ratings. Storefronts, feeds, offers, and…
Compute credits and AI billing
1 guideUsing IO
2 guides- Using IO, the EYZFlow assistantIO is EYZFlow’s assistant. You can ask how EYZFlow works, ask about the page you are viewing, or describe a task in your own words. Depending on your permissions, IO can also build and change…
- Talk to EYZMedia support from IOIf IO cannot solve your problem, you can send the conversation to EYZMedia support without leaving the chat. Support replies in the same IO conversation. You need Use the Assistant (assistant.use)…
Ingest
1 guideMonetization
4 guides- Set up monetization for your storefrontMonetization connects the titles in your catalogue to products, prices, storefronts, and payment methods. Use it to sell subscriptions, rentals, purchases, passes, and other types of access. Your…
- Manage licensors and royalty statementsA licensor is a rights holder whose titles you sell, such as a studio, distributor, or producer. Each offer identifies its licensor and its licence terms, which determine the licensor’s share of…
- Moving from Vimeo On Demand to EYZFlowVimeo On Demand stopped accepting new purchases and subscriptions on 21 September 2026 and is scheduled to shut down completely on 20 November 2026, including existing VOD storefronts. If you sell…
- Prime Video revenue and analyticsUse EYZFlow to import Prime Video Channels statements, match revenue to titles, post the results to royalty statements, and review subscriber, viewing, and earnings data. You need the Distribution…
Storefronts and viewer support
3 guides- Create and configure a storefrontA storefront is the viewer-facing website where people sign in, pay, and watch. You can configure its branding, sign-in providers, payments, theme, hosting, playback limits, and viewer chat. Before…
- Create and use player configurationsA player configuration controls how the EYZFlow player looks and behaves, including its colours, controls, playback features, casting and ads. Configurations are managed from Player, and you can…
- Set up and manage viewer supportViewer support helps your team answer people who use chat on your storefronts and websites. The assistant answers first using your published help pages. If someone asks for a person or the assistant…
Streams and media delivery
8 guides- Create and manage streamsA stream is a video that EYZFlow encodes into playback versions and packages. Streams are available from Streams in the sidebar. Before you start You need an active plan with the Streams module and…
- Work with a streamEach stream has its own detail page, where you can review its status, play it, manage its media and encoding, link it to a catalogue, and inspect analytics. Open a stream Open Streams. Select a…
- Prepare, check, and send deliveriesA delivery packages one catalogue title for a platform, such as Amazon Prime Video or Apple TV. EYZFlow checks the package’s video, audio, subtitles, artwork, and metadata against the selected…
- Live channels: create, schedule, and operate a channelLive channels play streams on a 24/7 schedule and can deliver them as HLS for players or SRT for partner platforms. You can also switch temporarily to a live encoder feed, insert ad breaks, and…
- Distribute titles to Prime Video ChannelsEYZFlow connects to your Prime Video Channels partner account so you can send titles, manage availability windows (avails), and check what Amazon received. Account connection and title management are…
- Create clips and frames from a streamClips & frames lets you save a still frame or cut a short clip from a stream. You can download the result or add it to the stream catalogue’s media assets. Open Clips & frames Open the stream from…
- Manage a stream’s video, audio and subtitle tracksA stream’s media is organised into three tabs: Flavours: the source video and encoded video versions. Audio: audio tracks such as main, commentary, dubbing and audio description. Subtitles: subtitle,…
- Add stream signals and share streamsUse the Signals tab to mark intros, recaps, credits, and ad breaks. You can also create a share link for a stream, optionally protect it, restrict it by country, or embed its player on another…
Vault and file storage
4 guides- Send large deliveries to Vault with a drop folderUse the Vault drop folder to send large deliveries—such as hundreds of titles or a complete post-production package—using an S3-compatible tool instead of a browser. Supported tools are AWS CLI,…
- Use Vault files across EYZFlowFiles stored in the Vault can be used in many EYZFlow features without uploading them again. You can start from the Vault or select a stored file from inside a feature. You need permission to view…
- Vault: store and manage your organisation’s master filesThe Vault is your organisation’s central library for master video, audio, image, subtitle and document files. Files are not tied to a catalogue title, stream or partner, and they do not expire. Store…
- View and free your organisation’s storageThe Storage page shows how your organisation’s storage is being used and helps you free space by deleting Vault and Bridge files you no longer need. Open the Storage page Open the account menu in the…
Video Intelligence
4 guides- Explore Video Intelligence analysesVideo Intelligence turns an analysed video into a searchable view of its chapters, scenes, people, places, objects, events, content safety, ad breaks, artwork candidates and music. Open an analysis…
- Start Video Intelligence on a streamVideo Intelligence analyses a stream so you can search its scenes, identify people and objects, find ad breaks and music, and ask IO questions about the video. Starting an analysis uses compute…
- Ask IO about a video with Video IntelligenceIO, the EYZFlow assistant, can answer questions about a video after Video Intelligence has finished analysing it. It can find moments, play them, show scenes and player panels, and create a new video…
- Create and edit videos from Video Intelligence momentsTurn moments identified in a Video Intelligence answer into a short video. You can reorder and reframe the moments, add audio and overlays, then export the result as an MP4. You need permission to…
Workflows and automation
3 guides- Monitor workflow runs and handle reviewsUse Activity to see what your workflows are doing, investigate individual runs, and resolve anything that needs attention. Use Questions for me to answer questions and approvals that workflows are…
- Build and run workflows with IOWorkflows automate a sequence of actions in EYZFlow. A workflow can start when an event occurs, on a schedule, or when someone starts it manually. Its steps can perform actions, ask someone for…
- Create workflows from templates and connect appsTemplates help you get started with ready-made workflows that you can adjust and save as your own. Connections let workflows communicate with other apps and are managed for your organisation in…
Workspace administration
7 guides- Settings and administration in the dashboardUse Settings to manage your personal preferences and workspace features such as encoding profiles, DRM validation, subtitle rules, webhooks, connections, API keys, and organisation-level IO consent.…
- Manage team roles, permissions, and plan accessEYZFlow access is controlled by two things: Roles determine what a person can do. Your organisation’s plan and add-ons determine which product modules are available. A missing permission hides the…
- Set up API keys and webhooksUse API keys to let your systems call the EYZFlow API for your organisation. Use webhooks to send workspace events to an HTTPS endpoint as they happen. Both features are available in Settings. Create…
- Finding your way around EYZFlowEYZFlow is organized around a sidebar, a header, and—on wider screens—a right-edge dock. The pages and tools available to you depend on your role and your organisation’s plan. Start from the sidebar…
- Notifications: view, manage, and respond to alertsNotifications keep you informed about activity and issues in your organisation, such as completed or failed processing, plan limits, workflow activity, and support replies. View new notifications On…
- IO conversations and consentEYZMedia may keep IO conversations to fix bugs and improve EYZFlow only when both your organisation and you have agreed to the applicable wording. The full wording is shown when you decide. This…
- Get started with the EYZFlow welcome tourWhen you sign up without a team, EYZFlow shows a short welcome tour before asking you to create your team. The tour introduces EYZFlow, VOD, Sign and IO, depending on which version of the EYZFlow…